Ongoing IT Support
Employees contact us when something is not working. We troubleshoot the problem, explain what is happening, fix what we can, and bring in the right vendor or specialist when needed.
See ongoing support →Simple IT support for small businesses
We handle the technology so you can focus on your business.
Camprovia helps small businesses with computers, Microsoft 365, employee accounts, passwords, internet and WiFi issues, printers, software, and everyday IT support.
You do not need to know IT terms. Tell us what is not working and we will help you understand the next step.
What we do
IT support explained in normal language.
You do not need an IT department to get professional help. Camprovia can become the team you call when technology gets in the way of work.
Day One Ready
When you hire someone, we help prepare their computer, email, Microsoft 365 account, sign in security, applications, and approved access before they start.
See employee setup →IT Projects
Need new computers, software installed, a WiFi change, an office technology update, or help organizing your current setup? We can scope the work and give you a clear plan.
See project help →What ongoing IT support means
Think of Camprovia as the IT person your business can call.
Instead of your owner, office manager, or most technical employee losing time every time something breaks, Camprovia gives your team one place to go for help.
✓
Something stops working
We troubleshoot it and explain the next step.
We troubleshoot it and explain the next step.
✓
A new employee starts
We help prepare their technology and access.
We help prepare their technology and access.
✓
A vendor needs to be contacted
We help coordinate instead of sending you in circles.
We help coordinate instead of sending you in circles.
✓
The same problem keeps returning
We document what happened and look for a longer term fix.
We document what happened and look for a longer term fix.
Technology we work with
Common business tools your employees already use.
Every company is different. We document your setup and support the tools that fit our service scope. When a special business application needs vendor expertise, we work with the vendor instead of guessing.
Microsoft 365Outlook, email, Teams, Office applications, OneDrive, licenses, and user accounts.
Windows 10 and Windows 11Business computers, settings, software, login problems, updates, and troubleshooting.
Active DirectoryCompany user accounts, passwords, groups, computer access, and shared resources.
Microsoft Entra IDCloud user accounts, sign in access, groups, and Microsoft 365 identity.
Microsoft Intune and MECMDevice setup, business policies, software deployment, and computer management where the client uses these tools.
Duo MFAExtra sign in verification that helps protect employee accounts.
Cisco Secure Client VPNSecure remote connections for employees who need access away from the office.
LastPass and SSOPassword and single sign on environments where the client already uses them.
ServiceNow and ticketing systemsTracking support requests, documenting work, and keeping issues organized.
Horizon, Remote Desktop, and Quick AssistRemote work and remote support tools used to help employees without always being onsite.
WiFi, DNS, DHCP, and VPNBasic business network troubleshooting when computers cannot connect or reach the services they need.
Printers and scannersOffice printers, shared printers, scanners, drivers, connections, and common setup issues.
Why choose Camprovia
Professional IT support built for smaller businesses.
Camprovia is designed for businesses that need reliable help without the cost or complexity of building a full internal IT department.
Plain EnglishWe explain problems so the owner and employee understand what is happening.
Human supportYour team has a clear path to a real person when they need help.
Employee setup focusNew hires and departing employees follow an organized process instead of last minute scrambling.
DocumentationWe keep useful records of your devices, applications, vendors, and recurring issues.
Small business focusOur starting service is designed around smaller teams and the technology they use every day.
Honest escalationIf a job needs expertise outside our scope, we say so and help move it to the right person.
How it works
Getting support should be simple.
STEP 1
Tell us what is going on
We learn about your business, employees, devices, software, and the problems that are costing you time.
STEP 2
We document the setup
We create a clear record of the environment so future support starts with context.
STEP 3
Your team has one place to get help
We handle normal support, keep useful notes, and coordinate vendors or specialists when needed.
Common questions
Answers without IT jargon.
What is managed IT support?
It simply means another company handles your day to day IT needs instead of you hiring a full time internal IT employee. Camprovia can support employees, computers, Microsoft 365, accounts, and common office technology issues under an agreed service plan.
Do I need to know what software or technology we use?
No. We can help document your environment. If you use a special industry application, we record the vendor and support process so we know when to troubleshoot it ourselves and when to contact the software company.
Can you support any type of business?
Not every environment is a good fit at launch. Our starting focus is small businesses with common Windows and Microsoft 365 environments. Highly regulated or very complex systems may require a specialist provider.
Can you help when an employee joins or leaves?
Yes. Day One Ready covers the technology side of onboarding and offboarding, including accounts, approved access, devices, software, and documentation.
Do you provide support all day and night?
Not at launch. Normal support is provided during published business hours unless a separate written agreement says otherwise.
Not sure what kind of IT help you need?
That is fine. Tell us what is slowing your team down and we will help make the problem easier to understand.